Frequently Asked Questions
How long will it take to receive my order?
Upon successful transaction, you will be able to download the digital file from the website or receive an email with a download link to the digital product. This usually occurs immediately, but please allow up to 30 minutes. If you have not received your download link within this timeframe, please contact our support team by clicking the Chat Button for assistance.
What Payment Methods Are Accepted?
Credit & Debit Cards
We accept all major credit and debit cards:
- Visa - All Visa credit and debit cards
- Mastercard - All Mastercard credit and debit cards
- American Express - All Amex cards
- Discover - All Discover cards
- Diners Club - Diners Club cards
- JCB - JCB cards
Digital Wallets
For faster, secure checkout, we support popular digital wallet services:
- PayPal - Pay with your PayPal account or PayPal Credit
- Apple Pay - Quick checkout on Safari and iOS devices
- Google Pay - Fast payment on Chrome and Android devices
- Shop Pay - Shopify's express checkout solution
- Amazon Pay - Use your Amazon account information
Buy Now, Pay Later Options
Flexible payment options for larger purchases:
- Klarna - Split your purchase into installments
- Afterpay - Pay in 4 interest-free installments
- Sezzle - Buy now, pay later in 4 payments
Bank Transfers & Alternative Payments
Additional payment methods available:
- SOFORT - Direct bank transfer (Europe)
- iDEAL - Netherlands bank transfer
- Bancontact - Belgian payment method
- EPS - Austrian bank transfer
- Giropay - German bank transfer
- Przelewy24 - Polish payment system
How do I know when there's an update?
We'll send you an email to let you know whenever we have a new update ready.
How can I get a refund for my order?
To start a refund request, contact us at mail@softpedia.solutions with:
- Your order number
- Email address used for purchase
- Reason for refund request (optional but helps us improve)
- Purchase date
Note: Since these are digital products, there are no physical items to return or shipping addresses involved.
Can I customize the template?
All our templates are fully customizable, allowing you to adjust them to your specific needs. However, we recommend being cautious when deleting columns or rows, as this could disrupt the formulas and cause issues within the template.
What file formats are your templates available in?
Our spreadsheet templates are available in multiple formats including Excel (.xlsx), Google Sheets, and Numbers formats to ensure compatibility across different platforms. Each download includes the most commonly used formats so you can work with your preferred spreadsheet application.
Do your templates work on both PC and Mac?
Yes, our templates are fully compatible with both Windows and Mac operating systems. Whether you're using Microsoft Excel, Google Sheets, LibreOffice Calc, or Apple Numbers, our templates will work seamlessly across all major spreadsheet applications and platforms.
Can I use these templates for commercial purposes?
Absolutely! Once you purchase a template, you have the right to use it for both personal and commercial projects. You can modify, customize, and use the templates for your business needs, client work, or any revenue-generating activities without any additional licensing fees.
What if I need help using the template or have questions about the formulas?
We provide comprehensive documentation and user guides with each template to help you get started. If you encounter any issues or need assistance understanding how to use specific features or formulas, our support team is available 24/7 via the Chat Button to provide step-by-step guidance and troubleshooting help.
Have a Question Not Listed Here?
Get in touch and let us know how we can help. Have a question but aren’t sure who to contact? Get in touch and a member of our team will reach out to you.